Terms & Conditions

Effective Date: [Insert Date]

Welcome to giftkdiu.com, operated by Gift K Diu Pvt. Ltd., based in Kathmandu, Nepal. These Terms & Conditions (“Terms”) apply to all users of our website and services. By accessing, browsing, or placing an order through giftkdiu.com, you agree to be legally bound by the following terms. Please read them carefully.

1. General

  • giftkdiu.com is an online gifting eCommerce platform delivering across Kathmandu Valley and selected cities in Nepal.

  • We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the website following any changes constitutes acceptance of those updates.

2. Account Registration

  • To place an order, you may need to register for an account.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • We reserve the right to suspend or terminate your account for any misuse, fraudulent activity, or violation of these Terms.

3. Product Information

  • All products listed on our platform include details, specifications, and pricing as accurately as possible.

  • Product images are for reference only; actual items may vary slightly in color or packaging.

  • Availability is subject to stock; we may limit quantities or discontinue items at any time without notice.

4. Pricing & Payments

  • All prices are displayed in Nepali Rupees (NPR) and are inclusive of applicable VAT unless otherwise stated.

  • We accept various secure payment methods, including digital wallets, bank transfers, and cash on delivery (COD) where available.

  • giftkdiu.com reserves the right to update pricing and promotional offers at any time without prior notice.

5. Order Confirmation & Cancellation

  • An order confirmation email or message will be sent once your order is successfully placed.

  • Orders once confirmed cannot be cancelled, especially for customized or perishable items (e.g. cakes, flowers, chocolates).

  • We reserve the right to cancel any order at our discretion (e.g. out of stock, payment failure, address issues). In such cases, a full refund will be issued.

6. Delivery

  • Deliveries are available within Kathmandu, Lalitpur, Bhaktapur, and selected locations across Nepal.

  • Same-day delivery is available on select products if ordered before 12 PM NPT.

  • Delivery timeframes are estimates and may vary due to traffic, weather, or peak season demand.

  • Delivery charges, if any, will be shown at checkout.

7. Returns & Replacements

  • Returns are accepted only for:

    • Damaged products

    • Incorrect items delivered

    • Missing items

  • Requests must be made within 24 hours of receiving the product.

  • Items must be unused and in original packaging.

  • Personalized and perishable items are not eligible for return or refund.

  • Approved returns may be resolved through replacement, store credit, or refund, depending on the situation.

8. Intellectual Property

All content on giftkdiu.com—including but not limited to product images, logos, text, and graphics—is the property of Gift K Diu Pvt. Ltd. and may not be reproduced, copied, or used without written permission.

9. Limitation of Liability

  • giftkdiu.com is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our maximum liability shall not exceed the total value of the order placed by the customer.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of Nepal. Any disputes arising from the use of our website or services shall fall under the exclusive jurisdiction of the courts of Kathmandu, Nepal.

11. Contact Information

For any questions related to these Terms & Conditions, please reach out to: