Delivery & Return Policy

Welcome to giftkdiu.com. This Delivery & Return Policy outlines the terms and conditions related to order delivery, returns, and replacements. By placing an order with us, you agree to the following terms.

1. Delivery Policy

Service Areas

We currently deliver across:

  • Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur)

  • Selected cities and districts outside the valley (subject to availability)

Delivery Timelines

  • Same-Day Delivery: Available within Kathmandu Valley for orders placed before 12:00 PM NPT

  • Standard Delivery: 1–3 business days within the valley, and up to 3–7 business days outside the valley

  • Peak Seasons: During festivals and holidays, delivery times may be extended due to high demand

Delivery Hours

Deliveries are made between 9:00 AM – 7:00 PM, Sunday to Friday.

Shipping Charges

  • Delivery charges may apply depending on the delivery location and product category.

  • Any applicable delivery fees will be calculated and shown at checkout.

Order Tracking

Customers will receive order updates via SMS, email, or WhatsApp after order confirmation. Tracking support is available through our customer service team.

Failed Delivery Attempts

If the recipient is unavailable at the time of delivery:

  • We will attempt to contact the sender or recipient.

  • In some cases, redelivery or pickup may be arranged (additional charges may apply).

2. Return & Replacement Policy

We strive to ensure that every order is delivered perfectly. However, if you receive a product that is damaged, incorrect, or incomplete, we’re here to help.

Return Eligibility

A return or replacement may be requested if:

  • The item received is damaged or broken

  • The item is different from what was ordered

  • Items are missing from the package

Non-Returnable Items

The following items are non-returnable unless defective or damaged:

  • Perishable items (e.g., cakes, flowers, chocolates)

  • Customized or personalized products

  • Items returned after 24 hours of delivery

Return Request Procedure

  • Return requests must be made within 24 hours of delivery

  • Proof of issue (photo/video) must be submitted for verification

  • Items must be returned in original condition and packaging

Resolution Options

Once the return is approved, customers can choose:

  • A replacement of the same or similar product

  • A refund or store credit, as applicable

3. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • To cancel, please contact our customer service as soon as possible.

  • Custom, personalized, or same-day delivery orders cannot be cancelled once confirmed.

Refunds for approved cancellations will be processed within 5–7 business days to the original payment method.

4. Contact Us

For any delivery, return, or cancellation inquiries, please contact our support team:

This policy is subject to change without prior notice. For the latest updates, please refer to this page regularly.